How to Sign In to Uphold (Step-by-Step)

This guide covers the essential steps to log into your Uphold account, troubleshoot common issues, reset two-factor authentication (2FA), and recover access if you’re locked out. Follow each section carefully to regain or maintain access safely.

1. Standard Login

1. Open your browser and go to uphold.com or open the Uphold mobile app.
2. Click Sign in (web) or tap Log in (mobile).
3. Enter the email address you registered with and your password.
4. If prompted, complete any multi-factor authentication step (SMS, authenticator app, or biometric).

2. If You Forgot Your Password

Use the password reset flow:

• On the sign-in screen choose Forgot password?
• Enter your registered email and check your inbox for a reset link.
• Follow the link promptly (links often expire) and create a strong, unique password.

3. Troubleshooting Common Login Problems

4. Two-Factor Authentication (2FA) Issues & Reset

If you used an authenticator app and lost access (phone lost/replaced), try the following:

• Check for backup codes you saved when enabling 2FA — use one to log in.
• If you still have access to the old device, reconfigure the authenticator to a new device using export/import tools the authenticator app provides.
• If you cannot use backups or the old device, follow Uphold’s official 2FA reset/account recovery process — you will need to verify your identity (photo ID, selfie, and possibly proof of address).

5. Account Recovery: What to Expect

Account recovery is a sensitive process. Uphold may ask for:

• Government-issued photo ID (passport, driver’s license).
• A selfie or live photo to match your ID.
• Proof of address (utility bill) if required.

Provide accurate documents and follow all instructions exactly to avoid delays.

6. Security Best Practices

• Enable 2FA (use an authenticator app rather than SMS when possible).
• Use a unique, strong password and a reputable password manager.
• Be cautious of phishing: always confirm you’re on uphold.com and never share credentials or verification codes.
• Keep recovery information (backup codes, recovery email) safe and accessible.

If you continue to have trouble, contact Uphold support through the official website or in-app support center. Avoid sharing private credentials on social platforms. For guided help, use the in-app support chat or the support page on Uphold's website.